For quite a while now,
Wal-Mart has been described as the company that changed American retail in the
1970’s and 1980’s while Amazon over the last 20 years has simply changed the
way we shop, period. I would agree with both statements.
There are many small cities
and villages who saw their local retailers go under as Wal-Mart rolled into
town with EDLP—Every Day Low Pricing. Amazon took a different approach and was
arguably the most consumer centric large company on earth. Jeff Bezos, Amazon
founder, did not make a lot of profit for many years but grew the business
exponentially.
There is also a growing
feeling that so many Americans are getting used to the 1-click Amazon
experience and that Wal-Mart is on a downward spiral. Looking at a few
variables, we find:
1) Sales—Amazon now has more sales than Wal-Mart.
2) Innovation—Amazon clearly leads here with their big
advantage in robotics and Artificial Intelligence. Wal-Mart has made big
strides in the past few years but are not a digitally driven company as is
Amazon or even Nike.
3) Locations—the nod goes to Wal-Mart as some 90% of
Americans live within 10 miles of one of their locations.
4) Supply chain—close to a draw as Wal-Mart invented
cross-docking and Amazon has amazing logistics.
5) Customer Service—Amazon is the leader here. In 20
years of purchases, speaking personally, I have had only two minor issues that
they resolved immediately. Wal-Mart is working on delivery in many areas and is
improving for sure. In-store service is lacking at Wal-Mart.
6) Sustainability—Wal-Mart is unusually transparent here
and they continue to add solar panels to virtually every location around the
world. Amazon is either not doing as much or is secretive about it. Nod easily
goes to Wal-Mart.
7) Pricing—for 14 years, I have conducted a “market
basket of goods” analysis comparing pricing at Wal-Mart vs. Target, Safeway,
Walgreens, CVS and some local grocery stores. Wal-Mart ALWAYS wins. The range
has been a win for Wal-Mart of 12-27%. Amazon pricing can vary. The single
click is enticing but, if you shop around a bit, you may find better value for
a variety of goods elsewhere. On balance, Wal-Mart is usually but not always, a
better buy.
When Amazon bought Whole
Foods, there seemed to be some confusion in the trade press. At best, Whole
Foods has 2% of the grocery market while Wal-Mart has over 50% in most US
market areas. The press often said this was an opening salvo in Amazon taking
over the grocery market. I saw it differently. What always has impressed me
about Whole Foods was their site selection process. They look at a metro area
and put stores in zip codes the have the highest percentage of people with
graduate or professional degrees. They are open to organic produce and can
afford to pay top dollar for groceries. That is one reason why Whole Foods is
sometimes referred to as “Whole Paycheck.” Also, there was very likely an
unusually high correlation between Whole Foods customers and Amazon Prime
members so once they had Whole Foods on board they could get some really “big
data” on these affluent and highly educated people. They not only knew what
they ordered on line but what they ate and drank as well.
Can anyone compete with
Amazon? Of course. Specialty retailers with over-the-top service can continue
to do well. One surprise to me is how retailers who cater to the exclusive 1%
are embracing online tactics and that portion of their businesses are soaring.
By now, virtually all of you
have heard of Bernard Arnault, CEO of LVMH, who recently became the wealthiest
man in the world as Tesla and Amazon stock prices cratered. Among the brands
that this high-end player owns are Dom Perignon, Moet, Hennessey, Louis
Vuitton, Veuve Clicquot, Cloudy Bay, Belvedere, Berluti, Dior, Pucci, Givenchy,
Tiffany, Tag Heuer, and Bulgari among others.
Lesser known is Swiss based
Compagnie Financiere Richemont which has a brand stable including Cartier, IWC,
Montblanc, Van Cleef & Arpels, dunhill, Purdey, and Serapian.
Both of these luxury brand
conglomerates are devoting significant attention to online sales and are
experiencing double digit increases for that part of their businesses.
Admittedly, they were late to the digital game but the growth is very real. The
assumption was that such high-end products (other than the liquors) had to be
sold in their stores in New York, London, Paris or Shanghai. Not so any longer!
The next recession (2023?)
will wipe out more retailers. Amazon, Wal-Mart, Costco and the Dollar Stores (which have hurt Wal-Mart to a degree) will
still be standing. Will Amazon eventually cripple Wal-Mart? At the moment, as I
write, Amazon shares are selling for half of what they did a year ago. Wal-Mart
stock is down about 10%. Is the market telling us something?
Years ago, I worked with a
man who had handled many beer brands in his career. At the time, his beat was
some struggling brands that were largely regional. Budweiser (Anheuser-Busch)
was locked in a huge conflict with Miller Beer. Bud had recently signed a five-year
deal with fledgling cable channel ESPN. They ran a minute of commercials per hour minimum on
the 24-hour sports channel. The deal was structured to give ESPN much needed
cash as they grew so billing by year was $9,7,5,3,1 million per year
respectively. By the end of the five-year commitment ESPN had exploded, so it
may have been the greatest buy in electronic media history. Miller, their
arch-rival, did a lesser but still big buy on USA Network, which early on was a
sports channel.
I asked my colleague what
would happen in this “beer war.” He told me to shut the door. I did, he smiled
and said, “ Don, in an elephant fight, only the ants get killed.”
Amazon and Wal-Mart are both
here to stay.
Happy Holidays to MR readers around the world !
If you would like to contact
Don Cole directly, you may reach him at doncolemedia@gmail.com